Casilando Privacy Policy

We at Casilando Casino are committed to protecting your privacy and safeguarding the personal data you share with us. This Casilando Privacy Policy explains how we collect, use, store and protect your information when you register, deposit, play or otherwise interact with our online casino. By creating a Casilando login and using our services, you confirm that you have read and understood how we handle your data.

Who We Are

Our services are operated by White Hat Gaming Limited, a company registered in Malta with registration number C73232, registered office at 85 St John Street, Valletta VLT1165, Malta. We are licensed by the United Kingdom Gambling Commission under licence number 52894 for customers in Great Britain, and by the Malta Gaming Authority under licence number MGA/B2C/370/2017 for all other customers. Group company White Hat (Holdings) Limited, incorporated in Gibraltar, may process certain business activities on our behalf, including marketing services, systems development, payment processing and customer support.

Information We Collect

When you register a Casilando account or use our platform, we collect several categories of information necessary to provide our services and comply with our regulatory obligations.

• We collect identity information such as your name, date of birth, address and contact details when you register.
• We gather verification documents, including proof of identity and proof of address, to comply with anti-money laundering and know-your-customer requirements.
• We record financial information relating to your Casilando deposit and Casilando withdrawal transactions, including payment method details.
• We track your gaming activity, including the games you play, your wagers, and your use of any Casilando bonus or Casilando free spins offers.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you access our Casilando app or website.
• We may record communications you have with our customer support team via live chat or email.

How We Use Your Information

We use the information we collect for a variety of legitimate purposes connected to operating a safe and compliant Casilando online casino.

• We use your data to verify your identity and confirm your eligibility to hold a Casilando casino account.
• We process your details to manage deposits, process a Casilando withdrawal, and administer your account balance.
• We use your information to award and manage promotional offers, including a Casilando no deposit bonus, Casilando 50 free spins, or any Casilando bonus code you may redeem.
• We analyse your activity to detect and prevent fraud, money laundering and problem gambling behaviour.
• We use your contact details to send you service communications and, where you have consented, marketing messages about new promotions or our Casilando slots and Casilando live casino games.
• We rely on your data to comply with our licensing obligations under the UK Gambling Commission and the Malta Gaming Authority.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience while browsing our site or using our Casilando casino app. Cookies help us remember your preferences, keep you logged in securely, and understand how you interact with our games and promotions. You can manage or disable cookies through your browser settings, though doing so may affect certain features of our platform, including the ability to remain logged in to your Casilando login session.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our services effectively.

• We share data with payment providers to process your deposits and withdrawals securely.
• We disclose information to regulatory bodies, including the Gambling Commission and the Malta Gaming Authority, as required by law.
• We work with fraud prevention and verification agencies to confirm your identity and protect our platform.
• We may share data with group companies, including White Hat (Holdings) Limited, for marketing, systems development or customer service purposes.
• We disclose information to law enforcement agencies where legally obligated to do so.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Customer funds are held separately from our business accounts in accordance with the Gambling Commission's medium protection level. We use encryption technologies to protect sensitive information transmitted through our website and Casilando casino app, and we regularly review our security practices to keep your data safe.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including meeting our legal, regulatory and accounting obligations. Even after you close your Casilando casino account, we may retain certain records for a period required by applicable gambling and anti-money laundering regulations.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever they apply to you.

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information in your Casilando casino account.
• You may request that we erase your data, subject to our legal and regulatory retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, you can contact our support team at support@casilando.com, and we will respond in accordance with applicable data protection laws.

Age Restrictions and Eligibility

Our services are intended only for individuals who are at least 18 years old. We verify age and identity as part of our registration and ongoing compliance checks. If you are a Casilando UK player, your account will be closed if we discover that you are not a resident of Great Britain, in line with our licensing conditions.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We may update this Casilando Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of our Casilando online casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or if you wish to exercise any of your data protection rights, please contact our support team at support@casilando.com. Our team is available around the clock via live chat and email to assist with any privacy-related enquiries regarding your Casilando casino account.