Casilando Terms and Conditions

Welcome to Casilando. These Terms and Conditions govern your use of our website and all services we provide, including our online casino, live casino, slots, promotions, and any other features available on our platform. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, we ask that you do not use our services.

Our Company and Licensing

Casilando is owned and operated by White Hat Gaming Limited, a company registered in accordance with Maltese law under registration number C73232, with its registered office at 85 St John Street, Valletta VLT1165, Malta. Certain business activities, including marketing services, systems development, some payment processing channels, and customer services, may be handled on our behalf by our group company, White Hat (Holdings) Limited, incorporated in Gibraltar under registration number 109784.

We hold a licence issued by the United Kingdom Gambling Commission, licence number 52894, which applies to customers located in Great Britain. For all other customers, we operate under our Malta Gaming Authority licence, number MGA/B2C/370/2017, issued on 01/08/2018. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes. We hold customer funds separately from our business accounts at the Gambling Commission's medium protection level. Where a dispute cannot be resolved directly with us, eCOGRA acts as our alternative dispute resolution (ADR) provider.

Eligibility and Account Registration

To create an account and play at Casilando Casino, you must be at least 18 years of age. If you are a resident of Great Britain, your account will only remain active while you continue to reside in the United Kingdom; we close accounts belonging to holders who are no longer resident there. Customers outside Great Britain are covered under our Malta Gaming Authority licence.

We do not accept registrations from residents of certain countries, including Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, France, Hungary, Israel, Italy, Latvia, Malta, the Netherlands, Panama, Romania, Russia, Singapore, Slovenia, Spain, Sri Lanka, Thailand, Turkey, Uganda, the United States, and Vietnam. When you complete Casilando register steps, you agree to provide accurate, current, and complete information, and you agree to keep this information updated.

We may request identity verification documents at any time, and we reserve the right to suspend your account until such verification is complete. You may only maintain one account with us; duplicate accounts, including those linked by household, IP address, email, or payment method, may be closed.

Deposits, Withdrawals, and Currency

All accounts registered under our UK licence operate in British Pounds (GBP). You must play and transact in GBP, and any attempt to use our site to facilitate arbitrage through currency exchange transactions is strictly prohibited; we reserve the right to forfeit any gains arising from such activity.

The minimum Casilando deposit to claim our welcome offer is GBP 15. Deposits must be made using payment methods registered in your own name, and we may apply limits to deposits made on any single day. We accept a range of Casilando deposit methods, including Visa, Mastercard, Maestro, paysafecard, Skrill, Neteller, PayPal, Neosurf, and Bank Transfer, along with country-specific options available in our cashier.

The minimum Casilando withdrawal is GBP 10 from cash funds, with a general minimum threshold of GBP 20. If your balance falls below the minimum, you may still withdraw it in full by contacting our Customer Support team. We do not charge withdrawal fees. All withdrawals are returned to the same method used for your deposit; where this is not possible, we process payment via Bank Transfer instead.

We do not process any withdrawal until our verification checks are complete, your payment is confirmed, and any applicable bonus terms have been satisfied. Our maximum payout per bet or spin is GBP 250,000, excluding progressive jackpot winnings. Jackpot payouts exceeding this amount may take up to 30 days to be processed, and we may carry out enhanced due diligence on withdrawals involving funds that have not been used for wagering. Pending times are typically up to 48 hours, and cashout completion can take a few hours to a few days depending on your chosen method.

Casilando Bonus and Promotional Terms

We offer a range of promotions, including our welcome package of 70 Bonus Spins on Book of Dead credited on your first deposit. To be eligible for this Casilando bonus, you must be over 18, resident in Great Britain, fully verified, and opted in to the promotion. We do not permit other active bonuses on your account when claiming this offer.

To claim our Casilando no deposit bonus offers or deposit-based promotions, you must follow the specific instructions provided for each offer. Our welcome spins require a first deposit of at least GBP 15, after which spins are credited automatically. Bonus Spins may only be used on Book of Dead, remain valid for 10 days, and any unused spins are removed after this period. Winnings from spins are added as bonus funds, capped at GBP 100, and subject to a wagering requirement of 10 times the bonus value before conversion to cash.

While a bonus is active, we impose a maximum bet of GBP 5 or currency equivalent; wagering above this threshold may result in the forfeiture of associated winnings. Making a cash withdrawal before wagering requirements are met will forfeit your bonus and any related winnings. We may also apply affordability checks that affect your ability to continue wagering beyond certain limits.

Our standard promotional rules limit one offer per player, household, IP address, email, phone number, and payment method. We calculate wagering contributions differently by game type: Slots contribute 100%, select older slot titles contribute 20%, Table Games contribute 10%, Video Poker 5%, Scratchcards and Keno 100%, while certain other games and progressive jackpots contribute 0%. Any Casilando promo code or Casilando bonus code offered must be used strictly according to its associated terms, and only one valid coupon can be redeemed within any 24-hour period.

All bonuses expire 30 days from being credited, and all bonus spins expire after 10 days unless we state otherwise in a specific promotion. Void bets do not count toward wagering, and accounts closed before a promotion ends forfeit any related benefits.

Our Games and Software Providers

We proudly offer more than 2,000 games through our Casilando slots library and live dealer tables, powered by leading studios including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, Hacksaw Gaming, and many more. Our Casilando live casino features roulette, blackjack, Free Bet Blackjack, and popular game shows including Epic Spins, delivered by Evolution Gaming, Pragmatic Play, On Air, and Ezugi.

Our platform includes slot games, jackpot titles, progressive jackpots, table games, video poker, scratchcards, keno, and our full live casino suite. We regularly update our library with new releases, and we reserve the right to add or remove games or providers from our online casino at our discretion.

Accessing Our Services

You can access our platform through desktop, mobile browser, or our dedicated Casilando app, giving you flexibility to enjoy your favourite titles wherever you are. To begin playing, simply complete Casilando login using your registered credentials. If you experience any difficulty with Casilando casino login, our support team is available to assist you at any time.

We are responsible for ensuring our platform, including our Casilando casino app, operates securely and reliably, though we cannot guarantee uninterrupted access at all times due to maintenance, technical issues, or circumstances beyond our control.

Customer Support

We provide customer support through live chat and email, available 24/7 in English, German, Spanish, Finnish, French, and Portuguese. If you have questions regarding your account, a Casilando withdrawal, or any aspect of our services, you may reach us at support@casilando.com or through live chat on our site.

Our Loyalty Program

We reward continued play through our Loyalty Points program. Points you redeem are converted into bonus funds and are subject to our standard wagering requirements. If there is no activity on your account for 30 days, we reset accumulated points to zero.

Responsible Gambling and Account Closure

We are committed to promoting responsible gambling and offer tools including deposit limits, self-exclusion, and time-outs to help you manage your play. If you feel you need support, we encourage you to contact our team or reach out to relevant support organisations. We reserve the right to close or suspend accounts where we suspect a breach of these terms, fraudulent activity, or where we believe closure is in your best interest.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically, as continued use of our services after changes are posted constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about these terms, our Casilando bonus policies, or any other aspect of our services, please contact our support team via live chat or email at support@casilando.com. We are here to help you enjoy a safe and transparent experience with us.