Casilando Responsible Gaming
At Casilando, we want every visit to Casilando Casino to remain an enjoyable form of entertainment. We are committed to promoting responsible gaming and providing you with the tools, information and support you need to keep your play safe, controlled and within your own limits. Whether you access our platform through Casilando login on desktop, through the Casilando app, or via Casilando UK for our Great Britain customers, our commitment to safer gambling is built into every part of our service.
Our Commitment to Safer Gambling
We operate under strict regulatory obligations from the United Kingdom Gambling Commission (licence number 52894) for customers in Great Britain, and the Malta Gaming Authority (licence MGA/B2C/370/2017) for all other customers. Both licences require us to place player protection at the centre of our operations. We take this responsibility seriously and continuously review our policies to ensure that gambling with us remains a safe and controlled activity.
We recognise that for the vast majority of our customers, playing casino slots, live casino games or table games at Casilando is simply a form of relaxation and entertainment. However, we also understand that for some, gambling can become problematic. That is why we provide a range of responsible gaming tools designed to help you stay in control, whatever games you choose to enjoy.
Age Verification and Eligibility
We only allow individuals aged 18 years or older to register an account with us. During the Casilando register process, we require you to confirm your date of birth, and we carry out verification checks to confirm your identity and age before permitting withdrawals. If we discover that a person under 18 has opened an account, we will close it immediately and void any winnings.
Restricted Access
We restrict access to our services for residents of certain countries, and Great Britain customers must be genuinely resident in Great Britain to maintain an active account. If we determine that an account holder no longer resides in an eligible territory, we will close the account in accordance with our terms.
Tools to Help You Stay in Control
We provide several account management tools that you can access after Casilando Casino login to help you manage your time and spending. We encourage you to use these tools proactively, rather than waiting until gambling starts to feel like a problem.
Deposit Limits
We allow you to set daily, weekly or monthly deposit limits on your account. Once you set a limit, we will not permit deposits above that amount until the limit period has elapsed. You can lower your limit at any time with immediate effect, but any request to increase a limit will only take effect after a 24-hour cooling-off period, giving you time to reconsider.
Loss and Wager Limits
In addition to deposit limits, we let you set loss limits and wagering limits so that your overall exposure remains within a level you define. We monitor these limits closely and will notify you if you approach a threshold you have set.
Reality Checks
We offer reality check notifications that remind you how long you have been playing during a session. These reminders are designed to help you keep track of time spent gambling and to make conscious decisions about whether to continue.
Time-Out and Cooling-Off Periods
If you feel you need a short break, we allow you to activate a time-out period, temporarily suspending your account for a defined period. During a time-out, you will not receive marketing communications and you will not be able to log in or claim any Casilando bonus, Casilando free spins, or other promotional offers.
Self-Exclusion
If you require a longer break, we offer self-exclusion for a minimum of six months, up to a permanent exclusion. Once self-exclusion is activated, we will close your account, remove you from marketing lists, and prevent you from opening a new account with us for the duration of the exclusion period. For our Great Britain customers, we also participate in GAMSTOP, the UK's national self-exclusion scheme, which allows you to restrict access to all gambling websites licensed in Great Britain, not only Casilando Casino.
- We will not send you marketing material once you have self-excluded
- We will decline any new registration attempts linked to your details
- We will not reopen your account before the exclusion period ends, even if requested
Managing Your Account Responsibly
We remind all customers that gambling should never be viewed as a way to make money or resolve financial difficulties. We encourage you to only gamble with funds you can afford to lose, to set a budget before making a Casilando deposit, and to avoid gambling under the influence of alcohol or when feeling stressed or upset. Before requesting a Casilando withdrawal, we recommend reviewing your recent activity to ensure your gambling has remained within your intended limits.
Contacting Our Support Team
If you have concerns about your gambling, or if you would like to activate any of the tools described above, our customer support team is available 24/7 via live chat or email at support@casilando.com. We are here to help, and every enquiry relating to responsible gaming is treated confidentially and without judgement.
We remain fully committed to responsible gaming practices across our entire operation, and we continuously review our approach to ensure that playing at Casilando remains a safe, transparent and enjoyable experience for everyone.
FAQ
What are the signs of problem gambling?
We encourage every player to reflect honestly on their gambling habits. Some signs that gambling may be becoming a problem include: spending more money or time gambling than you can afford; chasing losses by depositing again or seeking a Casilando Casino bonus to keep playing; neglecting work, relationships or responsibilities because of gambling; feeling anxious, irritable or preoccupied when not gambling; and borrowing money or selling possessions to fund gambling activity. If any of these apply to you or someone you know, we strongly recommend reaching out for independent support and considering the tools we provide, including deposit limits, time-outs and self-exclusion.
Which organisations can help with problem gambling?
We work alongside independent organisations that specialise in supporting individuals affected by problem gambling. We recommend the following resources: GamCare, offering confidential support, information and advice for anyone affected by gambling harm; BeGambleAware, an independent charity providing information, advice and free treatment for gambling problems; Gamblers Anonymous, a fellowship of individuals who share their experience to help solve their common problem; and GAMSTOP, the national self-exclusion scheme for online gambling in Great Britain. We also recommend third-party blocking software, such as Gamban or NetNanny, which can restrict access to gambling websites across all your devices.
How do you protect vulnerable players?
We carry out affordability checks where necessary, particularly when a customer wishes to wager or withdraw beyond certain thresholds. These checks allow us to identify patterns that may indicate financial harm and to intervene where appropriate. We may request additional documentation or place temporary restrictions on an account while these checks are completed. We also monitor account activity across our full range of products, including Casilando slots, live casino games, and jackpot titles, to identify signs of at-risk behaviour. Where we identify a concern, our customer support team may reach out to discuss your account activity and the tools available to you.
Content updated: September 22, 2026